Abu Dhabi Distribution Company: How to Obtain Clearance?
I hardly visit government agencies since I work here in Abu Dhabi until last March 2012 when my flat’s tenancy contract was due to expire. Also, I didn’t know the headache of owning a flat here until I needed to give up my last flat.
Anyway, my flat was managed by Abu Dhabi National Property. I really had a very bad experience with them. It was like a nightmare stepping into their office. I do not want to dwell on that topic for now but for sure I will blog about it in the next couple of weeks.
Abu Dhabi Distribution Company (ADDC) is responsible for the water and electricity supplies here in Abu Dhabi. Since I didn’t renew my flat’s contract, I had to obtain a clearance certificate from ADDC to certify that I have no outstanding bill or that I have paid all my bills.
The certificate is one of the requirements of Abu Dhabi National Property. If I will not comply, then the money which was deposited during the signing of contract will not be refunded.
By the way, you can only obtain the clearance from ADDC which is located near Madinat Zayed or CristalHotel. I want to give you a head’s up. There is always a long queue in ADDC. During my three times visit, I spent two hours at least for the queue. I really didn’t have much of a choice but to wait.
When you enter the ADDC, ask for the priority number but inform them that you want to obtain a clearance certificate.
Wait for your turn, then the customer service agent will ask you for your account number and will tell you to leave your house key to the Nator. Once they put the notice in the system for termination of your account, their staff will visit the flat to disconnect the water and electricity supply.
You have to come back the following day (after the water and electricity supply is disconnected). They will advise you of the final amount of your bill. Pay the full amount then they will issue you a letter which I assume a clearance letter because it is written in Arabic.
It is easy but time-consuming because of long queue.

