HSBC Credit Cards in UAE: How to Settle Unpaid Bills?
I have the urge to learn more about options on how to settle spiraling credit card bills and unpaid loans in Abu Dhabi or UAE in general because of my previous post, the “How to Settle Overdue Personal Loans or Credit Cards in Abu Dhabi?”. It is one of the most visited posts in Frugal Expat.
The search engine terms (words that people used which led them to my blog) in the statistic page are varied but rooted in the same subject – how to settle overdue bank loans and credit card bills to avoid being locked up in jail.
I am receiving overwhelming response and queries which I am happy because somehow the Frugal Expat serves its purpose – to help others.
On the other note, I cannot help but conclude that a significant portion in the expat population here in UAE is going through such predicament. Such response, queries and search engine terms reflected a cry for help or enlightenment on their plight. So, I decided to take further this particular topic hoping that this will help those who are trapped in this kind of situation.
In today’s post, this is about settling unpaid HSBC credit card bills. Payment policies differ from bank to bank thus this information will not be applicable in all cases.
According to the woman I spoke in the payment plan department of HSBC in Dubai, the cases of delinquent payments are generally taken to their legal department once you fail to pay for three consecutive months. Prior to this, you will receive incessant phone calls from their collection department. If you continuously ignore their calls in your mobile phone, then they start to call in your office number.
The feedback I heard is that they are very polite in dealing with your issue compared to other banks. There are no yelling and harsh words. They explain politely the consequences of missing the payments though very persistent in insisting to make an immediate payment.
Just a word of advice. It is better to always cross-check the information you obtain when inquiring in their toll free number. I first heard about the payment plan for HSBC credit card holders last year from a friend. Curious to know more about this option, I called the HSBC toll free number to inquire. The customer service agent advised me that this option is only available for delinquent payers.
Honestly, I found it ridiculous and I could not fathom the logic behind it. I even reacted sarcastically to the customer service agent and uttered that therefore HSBC credit card holders must wait first until they reach that ‘delinquent’ stage before they can avail this option.
It doesn’t make sense because no one knows better your financial condition but you. If you come to know that you will be laid off in the next two months, then you will certainly look for options to avoid legal consequences, right?
Anyway, a year after that phone conversation with the HSBC customer service agent, I managed to source the telephone number of their payment plan. I spoke to one of their staff who advised that the customer service agent had given me the wrong information.
In fact, any HSBC credit card holders can apply for payment plan (even if you are not a delinquent payer) however it will be subject to approval of the management.
So what is payment plan? If you hold HSBC credit cards and are unable to continue regular payments for whatever reasons, you can opt for the payment plan. It means that the bank will consolidate your HSBC credit card bills and convert it into a sort of personal loan.
Generally, unpaid monthly credit card bills will incur fees for late payment, finance charges, over limit and so on. The more you delay the payment the more the charges escalate.
In payment plan, they will close your account and top your outstanding balance with 6% interest rate. Then you can discuss the timeframe of the payment and your capacity to pay regularly without fail. Accordingly they will advise you of the fix amount which you will pay on monthly basis until the amount is paid off.
There are few things to remember when applying for payment plan for your HSBC credit cards.
Liabilities vs. Monthly Income
The bank will weigh whether you can commit to pay monthly the agreed amount. Therefore, they will calculate your expenses and other liabilities against your monthly income. The difference must at least justify your ability to pay religiously and to spend on your basic needs.
Pre-Qualification Payment
The bank will require you for initial payment which they refer as ‘pre-qualification payment’. It is usually equivalent to two months of the agreed monthly payment. According to them, it is their way of gauging your commitment to go for the payment plan and they will proceed only with your application for approval unless the initial payment is made.
Documentations
HSBC will require you to submit salary certificate, passport and visa copy, one security check and supporting documents of your existing liabilities (i.e. statement of account).
Lastly, HSBC urges you to pay regularly and failure to do so can breach the agreement though I am not sure the consequences for missing any payments.
I hope that the above info helps you one way or another.
Hello Cy, long time…been very busy.
I will tell you that I’m on the same brink, only it is with FGB. I’ve been requesting them to consolidate my debt to one account so I could pay more conveniently especially now that money is very hard to earn. Instead, they said that I can only apply for an easy payment plan for the transaction like ‘cash advance’.
Now I realized I should have encashed the amount available and pay with easy installment plan later.
Hmp. hehe! Kamusta naman anyway?
Great post sis. I just hope we all come around on this one.
Some “kababayans” opted to land in jail because their loans (whatever form they are) were finally settled due to insurance.
Hi Ria,
I heard some stories with such similar cases.. Quite a tough choice to make..
Madam How true when you land in jail like our kababayan..all debt will be cleared? please advise because I rather choose this option……..rather than receiving calls and harrassment from the bank collectors….
I am wondering how many months of non payment of card before they file a case against you. Like in my case,I missed my last month pay and received text messages from the agent. I replied that cant call as am busy in the office and will pay this month. Am surprised as after a week I received sms from her that it will be passed to legal, and also home country verification etc
Hi Cecilia,
Thanks for dropping by. As far as I know, it takes 3 consecutive months of non-payment after which the bank will take legal action.
Better to contact the collection department of your respective bank to sort out the matter.
Hope it helps.
hi Cy
what if I am paying every month without fail but there are small amount left i mean “short payment”? is it possible for them to deposit my security cheque?
hi sir
i want to pay credit card payment in one settlement.pls check in my account up todate.give me amount in my mail.
card name:mushtak ahamedu mohamed nizamudeen
card no:4912 3791 0117 0642
This is about my husband’s situation with his HSBC loan and credit card problem. He did not settle first with the bank but he will try to contact them after he will start working with another company in different country but on the day he was suppose to travel he was stopped in the immigration and now he is in police station.
Which concerned department should i try to contact in the bank what are the possible solution to settle his account and how long will it take for him to go out of jail? Do we need to have a lawyer.
Hi Rindale,
Sorry to hear about the predicament of your husband. I sent you a PM. Hope the information helps.
Take care,
Cyra
My friend is also having that case HSBC loan and credit card problem, but the difference is her boss is the prime and my friend is only a supplementary of her boss. My friend resigned to the company of her boss because of unprofessional behavior of her boss. few months after my friend resigned to the company, her boss keeps on ignoring the unsettled HSBC account. Then her boss did not settle the account and went to other county, My friend wasn’t aware of the unsettled account of her boss because she resigned earlier before her boss keeps on ignoring the unsettled account, until such a time my friend met her co-worker in her previous work and told her the unsettled account of her boss.
My friend will be having a travel in other country for a trip, she’s wandering if what will happen to her if the immigration caught and stop her because of that unsettled account of her boss.
Will my friend be jail because of the unsettled account of her boss, in fact she’s only a supplementary??
Will my friend be given a fine(money) because of the unsettled account of her boss, in fact she’s only a supplementary??
What are the possible solutions to settle the problem of my friend? how can she get rid of the problem of her boss?
Your response to my questions would be a big help to my friend. thanks.
you can also post your answer to my email
mr.somanyquestions@yahoo.com
many
September 22, 2011 at 4:18 pm
Your comment is awaiting moderation.
My friend is also having that case HSBC loan and credit card problem, but the difference is her boss is the prime and my friend is only a supplementary of her boss. My friend resigned to the company of her boss because of unprofessional behavior of her boss. few months after my friend resigned to the company, her boss keeps on ignoring the unsettled HSBC account. Then her boss did not settle the account and went to other county, My friend wasn’t aware of the unsettled account of her boss because she resigned earlier before her boss keeps on ignoring the unsettled account, until such a time my friend met her co-worker in her previous work and told her the unsettled account of her boss.
My friend will be having a travel in other country for a trip, she’s wandering if what will happen to her if the immigration caught and stop her because of that unsettled account of her boss.
Will my friend be jail because of the unsettled account of her boss, in fact she’s only a supplementary??
Will my friend be given a fine(money) because of the unsettled account of her boss, in fact she’s only a supplementary??
What are the possible solutions to settle the problem of my friend? how can she get rid of the problem of her boss?
Your response to my questions would be a big help to my friend. thanks.
you can also post your answer to my email
mr.somanyquestions@yahoo.com
Well so far HSBC had a really nice treatment of customer compared to RBS..their collection agent is so rude and very unprofessional…am just dying to pay them off and will never do transaction with RBS…..
@ Cecilia: I heard the same stories from my friends. They admire the politeness and professionalism of HSBC agents..
Hi Cyra,
I have an HSBC credit card with a credit limit of 13,500 AED. Last year in October 2009 I had to leave uae because I had debts from other banks and the my company owner ran away without paying salaries. It was a like a streak of lightning that hit my life and not for a better. Now I want to start paying them from Pakistan to keep my doors in Dubai open. I also want to start negotiation with other banks as well. But the problem is that, they want the payment in Full. I have tried several times but they do not change their stance. I told them that I can only pay according to what my salary in Pakistan is (which is very less). But they do not agree. I will definately require your assistance in this matter to get me hooked up with someone worth to solve this issue because I have certain offers in Dubai but I am afraid.
@ Zee: Thank you for dropping by. It is indeed very risky to come back here in UAE if you have missed your payments for months already unless you can confirm that there’s no legal case filed against you. I don’t know anyone from HSBC however I’ll send you a contact number.
Just speak to them and I hope you will find a solution soon in your predicament.
Good luck!
Thanks for the reply, Cyra. They want 15000 AED at one shot. I cannot afford to pay them at one shot. Can you email me the contact number along with the name ? thanks for the support my email is zeehussain.786 at gmail dot com
i am from Philippines.i have a credit card unpaid in doha.now i am working in Singapore.is there any possible that they will catch me here when they know that i am working here.pls reply tnx
Hi Ahjusssi.. I really do not have a definite answer to your question. However, I read in some forums that some people have been traced by bank collectors.
Hi,
Collectors can create a nuisance, but legally there is nothing they can do. Just stay away from all of GCC.
sir
it is for my friend
he went to india 18 months ago since he lost his job without paying the outstanding of AED 8000 in his HSBC credit card.now he is trying to come back with a new visa. he would like to settle the card by getting the salary .but how can we assure that he can land here safely (since we dont know any police case is filed )
@ jomy: Sorry I can’t help you with this matter. I suggest that you contact directly the concerned department of HSBC. As far as I know with this kind of case, there is no assurance that he will land safely here in UAE unless you confirm that there’s no police case filed against him.
hi,
I missed one month payment on my loan with HSBC, but have been paying it regularly for a year now albeit late by 8 days every month due to my salary date, do you think this enough for them to file a case against me and prevent me from even visiting my family back home?
Hi Red, as far as I know..they will file a case against you if you fail to 3 consecutive months..
Hi, I’m from philippines. My husband worked in dubai and due to recession last year he lost his job. Before he left dubai, he fixed everything with FGB and they had an agreement, he was asked to pay AED 900 and balance with credit card will be covered by insurance (credit shield). After few months, he received calls from collection agency here in the philippines to settle the unpaid amount. So, he informed that there should be no balance since it was covered by credit shield. Unfortunately, he was not able to secure copy of the computation when he paid. And now, we are being bothered by them. I worked in a Bank here and I know that Credit Card Companies here can’t file case with their debtors. I understand that in case check has been issued a BP 22 case can be filed and another case is sum of money. However, I don’t know what case can be filed by collection agency here. Honestly, we don’t want to pay because in our end the debt has been cleared. Can they file cases here? hope you can enlighten us on what to do. God bless. Thanks.
Mina
Hi Mina,
Sorry to hear about your predicament. I wish your husband has secured a bank clearance certificate before he left. Ideally that would be his proof that he has cleared all his liabilities in the bank.
I heard such cases wherein the banks have contacted some local agencies to chase the payment for those who left UAE.
Unfortunately, I can’t answer you if they can file a case against your husband as I really do not know the technicalities of it.
Sorry for not being able to help you with this matter.
hi, i found this site and was so happy to read all the stories as i have the same problem. I have a credit card with HSBC. Right now I am paying only the minimum due as i don’t have money since my husband was terminated from the work. What depart should i need to talk to apply for the payment plan. I worried that a month or two i will not be able pay even the minimum due as my husband was terminated. Please anybody can help.
Hi Liza,
I am happy that this blog has served you one way or another.
The payment plan is centralized which is located in Dubai. Alternatively, you can always approach the recovery department of HSBC and inquire about it.
If you are Abu Dhabi, approach the Airport Rd. HSBC Branch (recovery department).
PM if you require further info.
Hope it helps!
Hi Cyra,
Yesterday I called HSBC hotline and spoke to the customer service. I inquire about the payment plan but she said it is applicable only to those who cant afford to pay like those who are terminated from job or with delinquent payments. But still i can apply but subject for approval and once approved i will be blocked listed from the central bank in UAE and to all HSBC branches and this will affect if I am going to transact with other banks within UAE. As all my applications to other banks will be denied. But why they will do like this all i want is their assistance for the payment plan so i will not come to the point that i can’t pay even the minimum due since my husband was terminated from job and i will be the sole breadwinner of the family till he got new job. They should not blocked listed the customer as long as she is willing to pay. Right? But they are not. Any advice about my situation. Right now I am having financial difficulty and I don’t know what to do….. if I will fail to pay my card for one month, are they going to file me a case to stop from travelling?
Hi Liz.. hope our conversation will help you sort out this issue.. All the best.. let me know if there is anything else I can help
Hi Cy…thank you so much for giving me the number of hsbc and for entertaining my calls. I tried to called them trice and spoke to different person from collection dept. I want to post my experience hre so other with same situation like me will be guided also. I talked to different person and they are saying the same. I explained to them why I am applying for the payment plan that my husband was terminated and is now in the Phils, and that I am trying to settle them early to avoid non payment and told them honestly that I cannot make payment from now on. Since I don’t have any lapse in paying the bills they said I can’t apply for the payment plan. The other one told me to wait until my due date is over and then for sure somebody will call me to ask for payment. From then I can discuss the payment plan. Why I have to wait, for sure they will put more charges on late payment or for non-payment. She said my request is already in the system so I have to wait until somebody will call me. Also I need to make payments in advance for 2 months min due as a qualifying payment. But this payment will not assure that I will be qualified for the payment plan because it is still subject for approval. If I will not make payment will never know if I can be approved for payment plan or not.
So what to do,, I will take the risk.. I will not make payment and wait till collection dept call me and harass me. I’ll find out! …. And will let you know….
Hi
I was in Dubai since 2006 Till 2009 june,as recession I lost my Job in June 2009,Its been One year now I m jobless in India.
I got 2 credit cards HSBC & MASHREEQ Bank
I havent paid there bills for 1 year now,I want to come to DUBAI on visit visa and Hunt the Job and also pay the money slowy slowly to there banks…..
When I come on visit visa to DUBAI,U.A.E will there be any problem for me on IMMIGRATION?ITS IMP PLease any any tell me ….so i can take the step to COME TO DUBAI on visit.
Thanks & Regards
Saif Khan
Hi Saif,
I really suggest that you check your status with the concerned banks. Sorry I can’t be of help about this matter.
All the best..
hi Cy,
Good news at last i made it.. HSBC is now processing my request for payment and the computation is great, now i can manage my earning wisely…. salamat po kc this website help me a lot….
tyaga lang pala at patience sa pag call sa customer service at maging polite sa pakikipag usap at ma sosolve din… HSBC provides good service.
hi Cy,
Good news at last i made it.. HSBC is now processing my request for payment and the computation is great, now i can manage my earning wisely…. salamat po kc this website help me a lot….
tyaga lang pala at patience sa pag call sa customer service at maging polite sa pakikipag usap at ma sosolve din… HSBC provides good service.
@ Liz: ‘Am glad that your issue is sorted out now.. It certainly gives you peace of mind..
Morning,
I need help, Ms. Liz please forward the contact person you deal with in HSBC as i need badly this time, TAHSEEL Debt collection Co. started again to disturb me in my new company where im working.
Please note , this Debt company is the reason i was terminated from my previous company as they disturb me a lot during office hour.
Any one help…
Thanks,
lyn
Hi Cyra,
From an experience.. if you can handle HSBC headache calls for 6 months, then you will get a discount up to 35% of the total amount if you pay off.
Hi Arbian, that’s interesting info!
to all of my kabayans,
just pray and have the patience to talk to the concern departments regarding about the payment plan, if they will tell that you should produce 2x the amount of the new payment plan/Scheme for the re structuring of your accounts credit cards, / consolidation ,,for the approval, its not true, its part of their tactics for you to run away since your loan or credit cards are insured ,(that is only my opinion base on my experience dealing with them) you should show them that you really cant pay, because of other liabilities, or personal matters, im not againts what they are doing because its part of the business, you should have the courage to face all of this, by talking to them nicely and patiently, to my kabayans, im willing to help by giving you the info regarding bout this matter, i just waited for 3 months be4 i got the approval. ( )50 858 1434) alfonso
God Bless to you Mr. Alfonso..
I need your help please…
to all of my kabayans,
just pray and have the patience to talk to the concern departments regarding about the payment plan, if they will tell that you should produce 2x the amount of the new payment plan/Scheme for the re structuring of your accounts credit cards, / consolidation ,,for the approval, its not true, its part of their tactics for you to run away since your loan or credit cards are insured ,(that is only my opinion base on my experience dealing with them) you should show them that you really cant pay, because of other liabilities, or personal matters, im not againts what they are doing because its part of the business, you should have the courage to face all of this, by talking to them nicely and patiently, to my kabayans, im willing to help by giving you the info regarding bout this matter, i just waited for 3 months be4 i got the approval. (055) 858 1434) alfonso
Hi there Alfonso,
I hope you can email me regarding any information as i also have the same problems ,I really need some advice as I am already encountering missed payments and annoying calls from bank Citibank where my loan is going to finish by April next year and have 1 credit card also.Hope to hear from you soon. Thanks Bro.
txt ka pre , para tawagan kita at mapaliwanag ko sau, 055 858 1434
Hi Cyra
I want to know how can verify if I already have a police case or travel ban here in dubai. My bank is HSBC some problem with my credit card but I dont have any loan. If you can send me some contact numbers in HSBC which can help me. thanks
Dear Ms Miles,
Please is someone can give me the telephone number of HSBC Deira in Dubai? I also have a problem with my unpaid credit card.
I really appreciate if someone can response with my request.
God Blees you us all…
Topherus: I hope you read my PM
I want to pay outstanding Amount of my Credit Card by Re-Schedule of Re-payment Plan which I can afford, because I am getting less amount than my monthly payments. I have also a court decission for Payment to my X wife on monthly basis due to which I am incrises, but I want to pay all credits thats why I want that Bank Block my Card and settle the same by Monthly Installment of Dhs. 1,000/= Please reply your comments in my email address.
Hi Nayyer, it really breaks my heart to hear such predicament like yours. I am not expert in this field as I am just trying to share my friends’ predicaments too and how they managed to find solution hoping that it can be of help to others.
As for your situation, I suggest that you approach the recovery department and lay down your options.
Sorry I can’t be of much assistance to your predicament.
I have a massive personal loan (AED 160,000) and credit card debt with HSBC. Currently I got a redudancy letter from my company and I am not sure if I can find a job in UAE to pay debt.
I want to know what is the consequent if I am not able to find a job and will I put into jail.
Please advise me what is the best plan. Thanks
Hi KillBill, sorry to hear that news. I suggest that you approach the recovery department of HSBC. If you are based in Abu Dhabi, it is located in Airport Road HSBC Branch.
hi miles
can you give some contact number of HSBC which I can talk. (HSBC dubai)
thanks
bernard
From
Kiran Kaliparambil
To
The Manager HSBC
UAE
Dear Sir,
Reference : – Card no 4912368805074770
Subject :- Deficiency in repayment
I have an account with you.I had used your bank’s credit card several times. I had paid monthly installment till the month of March 2010.Now I am not able to repay the balance amount.
I had working in Portacabin Sharjha,but I lost my job in July 2008.I had trying to get new job but in the present market scenario it is very far from me.Due to the acute recession new employment is very rare.
Now I am in my native place in Kerala (India) and I have no job here also.My the entire family depends upon my income but few months we haven’t it.
your bank is very fare.
In this situation I could not repay the balance amount.Kindly understand my worse situation and consider my account as final settlement.My relationship with and expecting your decision in my case.
Expecting your kind attention in this regard,
Thanking You,
Regads,
Kiran Kaliparambil.
Im planning to go back to my home country and settle the credit card debt from there. However HSBC is now aware thay my VISA is cancelled and informed me that they have blocked my card. Will they put a travel ban upon me even though i have not missed a single payment?
Please advise
hai sir i work in uae 12 years some credit card agent push to take cardthen i take defrent bank 8 cards all most 150000 dhs then i give to my freind start business partnership then he runaway from uae toke my money i leave job my company sinse 1 year then i come back uae new visa now i dont have jb i dono how i pay this is too much if i go jail howmoney month i want stay jail pls give any advise
I have received an email from a law firm called Bilkish associates. they have sent me this mail.
DEAR CUSTOMER
Be informed that our client, HSBC BANK (Credit Card & Loan), has referred your accounts to us for the drafting and filing of the necessary legal complaints against you for your continuous failure and refusal to pay your outstanding financial obligations therewith.
It is the undersigned’s desire to grant and extend assistance first before pursuing with the case. He believes that he can still do something to prevent any untoward consequences your actions might entail.
Time is running out……. thus, upon receipt hereof, immediately contact the undersigned at the numbers written below so he can discuss fully the remedies still available.
Thank you very much and may this letter serve its purpose
Thanks & Regards
Syed Yasir Shah
Bilkish Associates LLC
Direct Landline :- 04 – 2336717
Ext : 131
Mobile No. 00971 50 4968185
Al Dana Centre, 2nd Floor,
Office Flat No.: 203-204
Al Maktoum Street, P.O. Box 55611
Email syedshah.dxb@bilkish.com
I want to know HOW HSBC takes legal action on non payments?
I asked HSBC to close the account through online account as I am out of UAE. The payment they are asking is the late charge fees.
It amounts maximum around 1000AED. Will they pursue a case agaianst me just for 1000/-AED.
Hi cyra Miles,
Can you Please send me HSBC FAX NUMBER OR TOOL FREE NO so I can talk with them & make a FINAL SEATTLEMENT for my Outstanding Balance which I had unpaid since 1 year thats cz I lost my Job in June 2009 from Dubai,U.A.E.
I will be greatful to you.
Thanks & Regards
Saif Khan
India
It’s +971 4 2288 007. Hope it helps.. I do not have any other contact details
Hi
Please GIVE ME EMAIL ID of HSBC.
BR,
Saif Khan
Hi again,
Please give me DUBAI,U.A.E HSBC Email Id or Fax Number or Tool Free no .
BR
Saif Khan
Hi Ms Miles,
I already contacted my banks in Dubai and i received the statement of that total outstanding of my credit, I am now in a process of sending the money for the final settlement of my credit cards.
My question is, after I settle my credit, is Dubai immigration will still hold me on my arrival? Once my credit is settled, am I still allowed to come back and work to Dubai without any problem?
Please kindly advice me about the procedure!
Thanks a lot…
Topherus
Hi Topherus, I am not really sure but I think you will be fine as long as you settle your bills. I strongly recommend to ask for a clearance certificate or letter from the bank stating that you are now cleared from your obligations in the bank.
Hi Ms. Cyra,
I am facing a problem with my HSBC Credit Card, i resigned from my previous company last year and 2 months i dont have job and from that time i start to mis the payments, i couldn’t pay my card on time but i see to it that i will pay even late even not the exact amount . I am really having a problem with financial. And then i start to received calls from different person from the collection department thats why sometimes i just ignore some calls because its just repeating what other’ s saying . Few months back i inquired them about the easy installment plan because as i can see i am dying paying the card and yet my dues is not deminiscing its increasing because of interest and late charges so i decided to inquire about the installment plan and they are telling me to have down payment and somebody will call me , i paid the downpayment but nobody called me and i tried to spoke again with one person and he said again the same thing and i made the same thing as well and still nobody called me and now they keep on calling me to pay my dues and they said i mis 5 payments i dont know how excatly happend like that since i am paying them every month even not the exact amount . I called them up to inquire again for installment and they told me somebody will call me until now i havent receive any call from them , my point here i am already worried about my card , im thinking maybe they will file a legal case since they are telling i mis 5 months and also i want to pay my card on time so please help me to find the right person to talk with or if you can give me the right number to call . im really worried .
Hope to hear from you soon.
Thank you.
Angelita
Hi Angelita,
Did you try visiting the office of recovery department?
Cheers
Dear Ms. Cyra,
I visited HSBC airport road branch in Abu Dhabi and trying to ask help from the Collection Department by giving me an easy installment plan, at first they are telling me that i need to settle it because they are saying im not paying for 6 months but at the end they said they will try to apply for me this easy installment plan and then they will give me a call but days past i i didnt receive any call from them and im trying to reach their phone but they dont pick up the phone and i decided to visit them them not only once but twice again because i feel there are doing nothing , even i visited them , they are always telling me that they will call me always like this . But in my last visit i asked the mobile of one staff so i can call him if ever i cannot reach their landline . When the time i called him, he said to me that they cannot give me easy installment plan and i need to settle 26k for 2 payments because they said they cannot do anything since im not paying for 8 months , i didnt pay for 2 months because im waiting for them i thought they can provide me easy installment plan, now i really dont know what i going to do i cannot pay the 26k in 2 payments until now im facing financial problem.
Hope u can help me on this regard, im really worried, they might file a case against me
since they are saying im not paying for 8 months.
Thank you.
please to help you settle your bill be our representative in uae , you will ern additional $2000 per week , work from home or office .no fees required from you .
contact us on peterscoleman@w.cn
Hi all.
Its intresting and am glad to share and extent my service to help all who wish to settle their cards and loan accounts in UAE banks. You can contact me at advshukoor@yahoo.com. You need not transfer funds to me. You can directly remit the amount to your account. As a Legal Consultant by profession i can negotiate with banks and on your behalf and get maximum benefits to you. Please do not pay any amount to banks with out getting offer letter and ensure that clearance letter is obntained from banks
Regards
Shukoor
Hi Cyra,
Thank you for this website. It truly helps a lot to the people.
My boyfriend is having the same dilemma with regards to his credit cards. Although, he did communicated with 3 banks for the payment plan, there is still one bank that he couldn’t pay for because “sobrang wala ng natitira sa sinusweldo niya.” But recently, the agent of that bank (collection/recovery department) keeps on calling him saying to settle certain amount (which is affordable enough) and my boyfriend will be released from his dilemma. My question is……if we settle the amount that has been requested, what document/s should we ask from that bank just to make sure that my bf is free from all his debts to that bank and thay they will not put any ban or hold departure order when he leaves for a vacation?….Thanking you in advance and waiting for your reply.
Hi Chie,
That’s good news! Just make sure to get a clearance letter from the bank.
Cheers
Hi Cyra;
Currently I’m having tough time in paying my debts with HSBC so they started on calling me since I missed out some payments or even that Im paying but it is less than the due amount, now I requested if they can offe me some sort of payment plan coz I’m really having problem with my finances now, so they gave me a payment structure which is quite helpful for my budgeting but it is still upon approval once I paid 2 months equivqlent of my monthly fee then a security check… is it really part of their requirements? coz from the blogs that i read in this forum it seems that they are only asking for 2 months payment and thats it they can go ahead with the procedure.
Hi Ashley,
From what I heard from my friend who also requested for payment structure, yes, they will require 2 months payment and security check. Just make sure to get a clearance letter once your completed the payment.
Cheers
Hi
Can u kindly pass onto me the contact number of the collections department in HSBC Dubai?
Thanks
I would like to ask, i have a hsbc credit card and im paying for a credit shield,this is the insurance and now that i dont have a work anymore and out of dubai, is it possible i will told them that i dont have work and cannot pay this time and beside my account i paid an insurance for that?are they going to catch me and put me on jail?
Hello
First thanks a lot for this page! Extremely helpful.
I am trying to get ahold of HSBC collection department but is seems that I don’t have the right number… Can anyone give me a number please?
Thanks a lot!
@ Mia: Thanks for dropping by and I am glad that this blog has been helpful to you. Hope you receive my PM.
hi cyra
can u possible send me the contact number in hsbc whom i can call to arrange for settlementa
/ payment plan?
thank u so much
bachuche
This is an interesting page, I have been dealing with HSBC recovery since May and made the 2 month cheque deposit in July (when i was told to do so). Now it is mid august and they just told me that my plan was ‘declined’ and i am liable to pay for all the previous months that i did not make any payments for (based on their instructions to wait until the LRD is finalized).
Just because you made the two months payment does not mean it is approved.
i am holding hsbc uae(maste&visa) cards, can i know the due amounts to paid through net . I am not a hsbc account holder
hi to all, can someone help me out on this or at least give me some advice with my FGB credit card.
i am already here in the philippines… when i lost my job in fujairah because of the financial crisis i was given a termination letter. in a few day i file an insurance claim in their deira branch. i was told to pay for my next billing while my claim is on process.
then i check on the net and my card is already invalid, but i still receive a billing for the last two months. a couple of days ago i receive a text message claiming from the bank that my security cheque has been deposited against my credit card bills and also a travel ban has been issued.
i dont remember issuing a check to the bank.
now i am planning to come back to dubai but with this in mind i dont know how i can proceed.
please help me out… thanks
leo
also i was being billed with first protect insurance…
HELLO!!Im in Canada & I want 2 sponsor my husband.One of the requirements he needed is Police Clearance.He can not obtain Police clearance since he had owed money from 3 credit cards in Dubai.We want to settle the said account but we don’t know where & how we can aproach with.We try to get in touch with the HSBC but they give the phone from one person to another
@ Lorna: I believe your husband is still based here in UAE. In that case, it is best to pay a visit in their collection department so he can settle his bills..
Lorna,
I guess police will only check their records not with banks. So if he doesnot have any case then he will get the clearence letter
hi Cyra Miles,
I currently have a loan of 185000 with HSBC.My monthly installement is around 3500 monthly.am no more in the UAE,but i still feel its not rite for me not to pay.i cannot pay 3500aed.i can pay 1000 aed monthly cos am jobless .what will be the best approach to the bank and will they accept.UAE is still the best but due to massive problems at work n family i cannot return.how do i communicate with them.please advice
Hi Freewilly, thanks for dropping by. Unfortunately, I am not the right person to talk to about the payment arrangements you proposed. The only thing I knew is to approach the collection department of HSBC for such cases.
I do not have their email address. Perhaps a phone number can help but it is based in Abu Dhabi.
Hi Cyra,
Do you know how I can consolidate my loans and credit cards? I want to pay only one bank so I can get rid of the unnecessary interest rates and charges. Is that possible in the uae?
thanks!
Hi Wilma,
I am not sure on this. Though you can take a loan from one bank to settle all your bills but the sad part nowadays is banks do not give out loans easily as it used to be..
Thanks
Hi
Can u kindly pass onto me the contact number of the collections department in HSBC Dubai?
Thanks
HI
I want to make a payment plan for my HSBC card. Today I went to the bank and spoke to the collection dept agent. He agreed, and told me to come back to him once I have a security cheque and we will discuss the payment plan.
After dat I called HSBC bank and asked the same thing. She said the same, and told me to pay 2 months as advance for the agreed plan. And she will send the agreement to the branch.
Should i wait for my secuirty cheque and go to the branch and speak to the collction dept there? Or can rely what the other agent had told me on the telephone? Her direct # is 04-3698605. Did i spoke to the right person?
Appreciate your immediate response.
Thank you!
Hi Lois,
For my friend’s case, everything was made through phone except for the time that the required documents had to be submitted to the collection department. At the same time, they handed over the agreement.
Hope it helps
Thanks
we help all releiable to settle bills and employ them to be our representatives in uae .contact us for details on peterscoleman@w.cn
Hi Cyra,
My situation is almost the same as others, just that i’m jobless since Feb 09 till now, where i didn’t have any cases till march 10. Now i only know of 1 bank, dubai first which i have a case and my passport is with the police. I have another account with hsbc, from wat i know they didn’t file a case. But i need to check with either them or the police if i have 2 cases or 1. Coz i’m about to save enough for settling 1 case and leave to qatar for a new job that i just got.. Is there any trusty person i can check with, if at all i have a case with hsbc..
Thank you so much!
Hi Cyra,
I have been in Dubai and jobless since Feb 2009, thanks to a lot of my friends to help me. I had problems going out of the country only few months back, in March 2010, which i found out was due to a police case made by Dubai First. I have 2 bank that i have cards with, DF and HSBC. So now, i’m almost with the money for DF to settle the case at Dhs 15000, so that i can have a new visa for a new job. However, I just need to know if indeed, HSBC has also made a police case against me. I can do that by contacting a lawyer, which i know none here, or call HSBC (which i have to trust with whatever they say, and which also i dont have their number). Please do let me know if you know any lawyer who can do this for me for free or any number in HSBC that i can call..
Thank you so much & Regards
Hi Vastporcelinas,
Thanks for sharing your experience. I have only the number of Abu Dhabi Office.
Thanks
Morning!
Can I have that HSBC Abu Dhabi number please? I might call them and ask them to give me their Dubai legal dept number because their hotline is going unanswered.
I got to know a lawyer who is doing this, when i called him, he is charging 200Dhs to check the status with the necessary printouts from the police. I might do that too..
Thanks
Hello vastporcelinas,
I need a lawyer to check if certain banks have filed against me. I would really appreciate if you could send me the contact detail of your lawyer to get this checked for me with the necessary printouts from the police. You could send this to me through email sutil06@yahoo.com at your most convenient time.
Thanks in advance!
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Hi! I just wanted to ask regarding this credit card problems here in Dubai my husband lost his job and upon cancelling his visa his employer inform the bank of his end of service so the bank freezes his account and his final pay was deposited in that account since the account was frozen he cannot take the money. He tried to approach the bank manager and ask for solution the manager said that he needed to pay off the remaining balance in his card and they will unfreeze the account my husband agreed to pay off the remaining through his final pay which was in the account…but 3 days pass the bank doesn’t do anything with the account and when he visited the bank he was surprise that the amount he was suppose to pay in his credit card balance becomes twice the amount and his account still frozen…the bank told him that he needed to provide a new job offer or a termination letter in order to process the application for credit shield claim and be able to unfreeze the account….can anyone here give us advice we cannot provide job offer because my husband hasn’t found a new work and the company will not provide the termination letter since he was forced to resign (in order for the employer to avoid paying the amount due to him upon termination)…can anyone here suffer from the same faith and what are the solutions you’ve made…
Thanks
Hi Cyra,
This is a great blog. I wonder if you might be able to answer a question that I have if you have come across someone in a similar situation? I had to leave Dubai approx 6 months ago with 2 credit cards and a car loan debt. Last week I came to an agreement with HSBC and RBS for a “final settlement” figure (this was a reduction on my original debt by approx 15-20K AED). I have a;ready made lumpsum payment to both banks and am awaiting a clearance certificate.
I need to travel to Dubai on Business next month and was wondering if I will be OK to enter the UAE now? One bank may not be able to get me the clearance certificate on time but I can bring evidence of the bank transfer and email trail. Do you think I will be OK to enter? I want to avoid getting arrested etc at all costs as I am now in secure employment and it would be rather embarassing trying to explain why I am in prison to my new employer.
Thank you so much for your time,
All the best
@ Kavita: thanks for dropping by in my blog. Last time, a friend of mine wanted to have peace of mind as he needed to fly out of the country for some family emergency. What he did was he went to the police station, brought his passport, and checked if there was any case filed against him.Luckily, none so he manaed to travel safely.
As for your case, I am not really sure. perhaps you should bring the clearance certificate to be safe. It would be great if you have friends in Dubai who can check it too.
Sorry I am not that of help in your case.
hello there!
I’m so glad to find this site! I have almost same sad story…
I have a credit card from Dubai First of which i wanna pay now.
Hoping that they would give me easy payment plan!
Can you please provide the contact number or email add of the Recovery Department?
Do you have any idea how harsh Dubai first can be in dealing with customers having late payments? It is really possible that one can be sued because of credit card? If and when,Philippine immigration would hold any expats going abroad because of credit card?
Thank you..please PM me in my email…thank you so much!
HSBC doesn’t want it’s customers to repay loans!
When the masses began defaulting on their loans when the real-estate bubble burst, HSBC like many banks and officials decided they’d pretend all was hunky-dory. What? Cars being left at the airport- no no! That is untrue!
Finally, when enough accounts had defaulted they decided to tell their customers – come in talk to us, we’ll work with you. We’ll give you a temporary break for 3-6 months and when you get back on your feet you can begin repaying. Well, I fell for the scam; only to find out they had really fine fine print attached to it- you had to have a minimum salary of 10,000 or 20,000 depending on which employee you spoke to.
Did you not hear the words coming out of my mouth? MADE REDUNDANT. It wasn’t enough that you had been a good customer till then, they just wanted you to be employed- why does my employment determine my eligibility for a re-evaluated payment plan? I’m coming to you- telling you help me out, I don’t want to not pay- but it fell on deaf ears. And so began the downhill trip from not being able to pay the full amount to not being able to pay smaller amounts and eventually circumstances meant being unable to stay in the country.
But this wasn’t before their endless harassing calls- even when a customer agreed to pay they called. It was like there was no interoffice communication, and every representative felt the need to call 4 times during their shift, so you’d end up easily with about 12 calls a day. And when the calls failed, they decided to employ intimidation tactics which they assume will work, because the country does not have a working financial or regulatory system. How much sense does it make when you imprison someone who has a bounced check- if they don’t work, you don’t get money; shouldn’t that be common sense?
Anyhow, so here I was – getting calls from someone who they made sure spoke Arabic, because they thought her name sounds South East Asian – she’ll cave and come running to us and beg for forgiveness. And we’ll be the ruthless creatures we are and run to the courts and file a case.
So the Arabic speaking scarecrow starts to call, he claims he has a brother who is a CID, who will help him prosecute this case quickly. And in between all his threats he finds the time to flirt too, sometimes also plays the good cop routine, and then like every other ignorant fool in UAE inquires about my nationality and age. Well- I guess this time your charms or lack thereof didn’t work. I’m here miles and miles away. Go ahead- file your case. Here is a news flash for you! You can’t file a case on someone who isn’t in the country. What part of that, does your pea-size brain not comprehend?
I didn’t walk away and not try and fulfill my obligations. I sent someone to you to pay the loan on my behalf after I left. In fact, he’s been at your offices everyday of October and now November BEGGING you to take the money. But you insist you don’t want it.
You can either take the settlement amount you’re being offered or you will get ZERO. Do you know what ZERO is? Nothing. Zilch. Squat. Null. Clearly if you were smart you’d accept something over nothing. Or at least I thought. Silly me. I have not known any other bank to reject money or give a customer such a hard time for wanting to pay their debt.
He’s tried to talk to every Tom, Dick and Harry or should I say Taha, Dinesh and Hatem in every department and branch he could think of. He goes to the branch, you tell him to go to Dubai Media City- he goes there, they deny HSBC even has a collections department and you send him back to the branch who then question him about who at DMC told him to come there- it’s ridiculous. He’s repeated his attempts to get you to understand that he too will be leaving the country and then there will be no one to pay off this account. And each and every time he’s approached you, you’ve given him the run around, played mind games or pretended you weren’t available to answer your phone or meet. Every new person he’s spoken to takes the account info and says they will surely get back to him and will sort this out. And then vanishes into thin air. It’s almost like you’ve harassed him for wanting to pay. Yesterday, he sat outside the office of Paddy Padmanabhan (Chief Credit Officer) for 2 ½ hours and you didn’t even have the decency in you to tell him that Paddy dear was too busy spending HSBC’s money on ‘lunches’ and would not return for the rest of the day – why is it that incompetency and inconsideration come so easy to the workforce of this nation?
Suraj, Team Leader and Atif Nazir, Collections Coordinator what a disgrace you guys are! Is this how you collect? Your lack of work ethic is mind boggling. How many times have you been asked for a break down of the account and payments? Do you do anything besides sit in your insignificant cubicles everyday sipping on chai and make false promises to deliver? I wonder how’d they feel if they found out that you ACTALLY told a customer who was willing to settle with you that they should not bother paying it if they were leaving the country and you actually even took it a step further and asked them why they wanted to pay and should ‘just leave it’.
Ahmed Ismail, Regional Collections Manager you are your employer’s worst enemy. Clearly, you’re only working for your own earnings not the bank’s. What are you a Regional Collections Manager for if you can’t even make any decisions? Everyday, you turn us away saying you’re still deciding, never giving us a straight answer if you ever do both to answer. And frankly, with the way you’ve been behaving I think you might just be right- why should I bother paying you when you clearly don’t want the money?
And it seems the stupidity doesn’t end with HSBC in Dubai . When attempts were made to contact the UK Collections office, assuming that perhaps their brains might be a tad bigger than Dubai peas, they too started giving us the run-around. They too decided corporate lunches and not answering phones was a better route to take.
So, you know what? I’ve done all I could to try and pay you. In fact, I’ve gone above and beyond and I’m as frustrated with trying as your collection agents are with their jobs. You win- I won’t pay. This is what you wanted after all. Go ahead, do your victory dance, as you fall into loss after loss.
To the rest of you residents struggling to pay your loans, or thinking about defaulting- go ahead. HSBC doesn’t want your money. Run away- they couldn’t care less. And if you really insist on clearing you’re conscious give the money to the flood victims in Pakistan or the earthquake victims in Indonesia- at least they’ll appreciate it.
I took out the loan to pay for wedding expenses. So I guess, thanks HSBC for the all- expense-paid-one-helluva’-lifetime-experience. It’s way better than the measly coffee mug I got for opening an account with Hate Seeing Bleased Customers.
Hello Cyra,
The blog and information shared by u is really very helpful and do keep up this good work.Many Thanks.
I have query regarding HSBC credit card.I have been using it for last 3 yrs until march 2010.
I had a o/s amount which i paid through an exchange house on the due date which was march 9’2010 after which i reviewed the status of my account i noticed that i was charged with a Intrest of 118 dhs.but no late payment fees.After calling the customer support i was informed that,because i made the payment on due date i have not been levied with late charges but as the payment got credited in my account after the due date therefore intrest will be charged as it takes 2-3 working days for the payment to get credited in my credit card if i am making the payment thorugh exchange.I totally disagreed with the intrest charge and therefore did’nt pay it and therefore intrest started building on my account for all these months and now the balance which is required by me to be paid is 500 dhs.HSBC started making calls regulary since i stopped making payments and finally after 6 months they stopped calling me.But before few days i recieved a call from them or the recovery dept. and they were telling me to settle the amount as soon as possible or a legal proceedings will be taken against my account.
Regarding above i have some question if you could please clarify;
1)Will HSBC filing any case against me for 500dhs?
2)The consequenses of the case.
3)Am i at fault in above case.
4)How can i check wethear any case has been actually filed or was it just to distarct me.
5)Any person i can contact in order to get a discount if in any case i am at default.
Waiting for ur reply.
Many thanks.
Hello Cyra,
The blog and information shared by u is really very helpful and do keep up this good work.Many Thanks.
I have query regarding HSBC credit card.I have been using it for last 3 yrs until march 2010.
I had a o/s amount which i paid through an exchange house on the due date which was march 9’2010 after which i reviewed the status of my account i noticed that i was charged with a Intrest of 118 dhs.but no late payment fees.After calling the customer support i was informed that,because i made the payment on due date i have not been levied with late charges but as the payment got credited in my account after the due date therefore intrest will be charged as it takes 2-3 working days for the payment to get credited in my credit card if i am making the payment thorugh exchange.I totally disagreed with the intrest charge and therefore did’nt pay it and therefore intrest started building on my account for all these months and now the balance which is required by me to be paid is 500 dhs.HSBC started making calls regulary since i stopped making payments and finally after 6 months they stopped calling me.But before few days i recieved a call from them or the recovery dept. and they were telling me to settle the amount as soon as possible or a legal proceedings will be taken against my account.
Regarding above i have some question if you could please clarify;
1)Will HSBC filing any case against me for 500dhs?
2)The consequenses of the case.
3)Am i at fault in above case.
4)How can i check wethear any case has been actually filed or was it just to distarct me.
5)Any person i can contact in order to get a discount if in any case i am at default.
Waiting for ur reply.
Many thanks.
Hi Mac,
Thanks for dropping by. I suggest that you contact directly the recovery department and discuss your case to them. I am sorry that I cannot be of help in your situation.
Good luck!
Hi all,
I am in very difficult situation. I had 4 credit card with outstanding amount in UAE. I came to my home country & had a Heart attack. Some how i was able to survive after 2 months hospitalization. Now as per doctors, I cannot do any physical work therefore cannot join my job back at UAE. I am jobless & do not have enough money to pay credit card. what legal action can be taken by Bank ? I heard about credit shield.. Please advise !!
I have a question.. I have an outstanding with HSBC which is around 8k. Now the company i work for is really unstable and might close by end of this Month.. and rumors is that employees will be either terminated or transferred.
If supposed i get sacked by January 2011, my plan is to go home and come back after 6 months or a year. Now my question is, is there an option to freeze the account so that interest will not accumulate?
hi. im curerntly working in dubai and still have 80 k loan from hsbc. i have no missed payments and clean record. im got a job in doha with a high paying job and good career position. ill be moving by march 1. will the bank hold me in immigration upon my departure if my present company cancelled my visa? can hsbc transfer my loan to doha hsbc branch and continue my payments there? can i continue sending payments to hsbc from doha?
please advise.
Hi All,
I worked in Dubai for 6 Months 2 years ago and was made redundant (along with 360 other persons) and went home.I accumulated about 10k Stg HSBC Credit card bills.I received a number of letters from a collection agency in the UK but ignored them.I want to clear the bill but I am unemployed at the minute,but have a new well paying job in January.If say I went to a HSBC BANK in the UK and cleared debth would I be able to go back to Dubai OR WOULD THEY PUT ME IN JAIL? Thanks for any help.Or should I just forget about it and never go to UAE AGAIN,ALSO COULD i GO TO ANOTHER GCC County and have no problems? Alot of my collegues whom I worked with who are professionals are in the same boat.
Thanks a million.
Hi Paddy,
I am in the same position, and I checked with the local HSBC branch here in Pakistan, unfortunately any debts taken from a bank in UAE can only be cleared with the same bank based in UAE. HSBC in UK won’t be able to help out.
My advice is to make double sure that you don’t have a police case against you before visiting UAE or any GCC country. Spending time in a UAE jail should never be an option.
Hope this helps and good luck
Regards
Hi Asim,
thanks for the advise,any idea how I find out if I have a police case against me? Don’t want to raise any red flags and then they give me one!
Dear all ,
Be very careful dealing with Blikish Associates please see this I found in Indian express .
The Terror Squad (ATS) arrested a suspected Pakistani spy on Tuesday for allegedly passing on vital information about Army establishments to the Inter-Services Intelligence (ISI) since 2005.
Karachi resident Fahad Imam (30) was arrested from Mumbai where he had been staying since August 2008. Significantly, Imam has voted in this Lok Sabha elections — he has a genuine voter identity card issued to him in a fake name from January.
The ATS has recovered documents related to the Army, Personal Financial Information, maps of prohibited areas and a diary containing names and addresses of people living in different Indian and Pakistani cities from Imam’s possession. Besides, a driving license issued from Sikar in Rajasthan, a mobile phone, a motorcycle and money receipts of the Western Union Bank from Pakistan have also been found on him
he DIG, Rajiv Sabbarwal (ATS), said: “A Class IX dropout, Imam s revealed that he was recruited by one Debt recovery agency “Blikish Associates” , an ISI Sister concern in Karachi in 2004. After an extensive training, he was sent to India through Wagah border with a Pakistani passport on April 16, 2005.”
During interrogation, Imam said the ISI official had given him a ticket of an India-Pakistan cricket match to be held in Delhi. He had crossed the border on the pretext of watching the match. He stayed in Surat and at last in Mumbai’s Bhaindar area. Imam had visited to Shimla, Ambala, Patiala, Lucknow, Chandigarh, Agra and districts bordering Nepal to collect and pass on information through email and fax.
I am actually in Settlement with HSBC CRM colectors, i sent the first payment, but they say that they can not send me a certification for the first payment, how I can Know that they receive the money, all information is received by phone only! what can I do to get the certification?
Hi,
I came to Dubai in 2006 and left in August this year. I made the mistake of piling on too much credit and once I lost my job I realized that there was no way I could pay my cards. The only option for me was to get out Dubai before any police case gets filed, which I did and moved back to Pakistan.
Within a month after my return some local collection agency started calling me demanding that I start making payments on my loan, which I did, and for the next three months I made the payment. However on the 4th month the agency called and told me that they would not take any more payments and the bank has decided to file a case against me with the Dubai police.
So my question is; once a police case is filed including travel ban, etc. can the banks still demand payment? My thinking is that once a legal case is filed, the collection bit ends. Is it true or is it my wishful thinking?
I have no plans to ever visit UAE or set foot anywhere within GCC so I am fine if the UAE imposes a travel ban on me
Hi
i am currently geting my monthly salary 4,500/- and my outstanding with HSBC is about 20,000/- on Master and Visa cards, beside these i also have liabilities with other banks which totals around 60,000/- i am requesting bank to give me settelment plane which is easy for me and not to missed any payment. from the last 6 month i try my all ways but fail to arrange. And finaly i told the collection guy that i can not pay any more give some relax plan so i continue or els they can go ahead with their procedures.. this is very pinching and so painful to my head and make me crazy when i am dealing with several banks to keep requesting. i am keep trying to explain that before there was a good time when i request to give instalment plan that time they were not listning me. Now the situation is so crucial. i didn’t go home since last 3 year only to trying pay my debts. Now i am helpless and they still not agree, beside that every month i am puting 500/ dirham in trash just for their visit. its not decreasing my liability.
Please advise me what should i do in this situation and whom i should i ask. i told them very clear and explain every aspect, that i am not leaving UAE unless i pay my debts i am honest and sincer and ready to pay but now honestly speaking i am helpless my salary is not incresing and i have no other source of income to cary. if the file police case on my both credit cards for the amount 20,000/- dirham what effect will happen on me. i will get traval ban or they will put me in jail.
hello,
I have a big outstanding amount due to HSBC approx 140000 AEd in credit cards and 170000 in personal loan. I have lost my job in UAE and am leaving the country.
I cannot repay all the amount but can settle at least half that amount.
Can we negotiate a settlement deal with HSBC???
Do you have an idea how we do that??
@ Roger: You can always contact the collection department. I think majority of the banks have settlement plan / deal. All the best!
Hi there. My husband is having problems with HSBC collections. He lost his job in 2009 & wasnt able to pay for 6 months and when he got another job,he had his loan updated. Again in Aug of 2010 he lost his job, and up to now, he is looking for a job. Someone from the bank had called him and told him that if he pays within this month they will give him a discount at a certain percentage. BUt the problem is, someone who tells him that he is a Field collector is giving him a bigger dicount & wants to meet with him to sign some documents. Do this Field Collectors with HSBC exist? how do I know that they are legit?
Hi, there, could you please send me any contact number of HSBC recovery office. thanks it will help me a lot, i am also suffering form this debt delema…
God bless..
Hi All,
I have an account with SABB (HSBC) in Saudi Arabia which has 2no Credit Cards both with 15000SAR limit which I used once I lost my Job there, nowhowever they are used to the maximum and I am unable to make the payments each month (3 missed payments so far). Could you kindly advise me on the following:
1. I have a Job Offer in Dubai, if I accept it and I open a HSBC Account can Sabb track me down through that or is HSBC all over the Middle East Localized meaning Sabb (HSBC) in Saudi Arabia cannot see HSBC Dubai database so to speak?
Mnay Thanks
Charlie
hi!my husband has a credit in his hsbc credit card in dubai, he is paying only the minimum montly,this coming march 2011 he is taking a 45 days vacation in philippines.i just want to ask if he cant take his vacation safely without a case.how about his arrival in dubai after his vacation is there any problem occur in the immigration.
hoping for your reply;
thanks a lot
Hello
i am Samira, in 2009 i lost my Job in Dubai , on that time i was having outstanding on my HSBC Credit card on VISA. AED- 20000 & MASTER- AED 6000, Total AED 26000.
Since when i lost my Job i came back to India, and i didn’t get any Job here in India,
and when i Apply for that card that time Bank people has take My Cousin details she is working in UAE
Now Bank people is calling her and they are treating her that they will take some legal Action
Because of me she will be in trouble,
Kindly Help me
Hi Frugal Ex,
My friend was terminated from his Company due to redundancy(October 2010) where he is working since 2007. They took all the end of service as per the agreement. But benefit is not enough to cover the remaining which amount to 150K. The benefit covers only upto Feb 2011 payment. he submitted all the document to the collection department(termination paper, copy of labor cards etc.) as per HSBC request.
He closely coordinated with the collection and promising once he finds the job, we will submit the new offer letter, and they agreed on that. But i am afraid, looking for a job will takes time now due to economic downturn.
Thus the bank will still file a case due to the balance of personal loan against the EOS benefit did not cover the full amount? Is the insurance he paid before will not cover this case?
Dear Sir / Madame,
I am workin in Dubai and I do have an outstanding amount of AED50+K on my HSBC Credit Cards (master & visa). and the collection guy is asking me to pay some amount,,and i made some payments which he said..then the last time he visited me,,he wanted me to settle all my outstanding amount, which i frankly told him that i cannot made such payment due that i am currently receiving an AED4,500 per month only. He also told me if i can pay in 1 shot he will give me discount. I am asking for a payment plan and he said that I am not able to apply now for a payment plan due to the bank given me time to settle my outstanding amount.I am willing to settle my credit card debts as long HSBC allow me to have a settlement plan.
Now, I am planning to go to the HSBC bank to personally talk to them on my situation.
May I know which department i have to go to and can I go to any branch of HSBC or I shall go to the branch where is my account is opened.
Thank you and looking forward to hear from you soon,,.
My Email address dunhill.dasmarinas@almojil.com
Dunhill
DUNHILL
Don’t let them walk all over you. When they say they will give you a discount, make sure they give you a GOOD discount. They know people are scared and so they will try and get as much out of you as they can. You will not be able to talk to anyone at HSBC because they will just keep referring you to different departments and different people. The recovery agents are useless, try and see if you can actually speak to a manager- specifically a regional credit card recoveries manager.
SAMIRA
they cannot do anything to your cousin unless she gave a check on your behalf when you took out the loan as a guarantor. She just needs to tell them to stop calling her or she will file a harassment case against them and that will resolve the matter.
Sam,
Thanks for the advice,,I already manage to talk to the manager and my application for payment plan were already approved.
Thanks a lot also to FRUGALEXPAT.COM.
hi cy,
tanong ko lang kung me number ka ng legala dept ng hsbc. yun friend ko kasi gusto nya i settle yun naiwan nyang loan dito sa uae. nasa pinas na kasi sya ngayon. everytime na tumatawag sya sa hsbc, na hu hold lang sya. e overseas call yun kaya gusto nya tumawag directly na lang sa legal dept ng hsbc dubai.
thanks in advance…rose
I HAVE WORKED WITH COLLECTION AGENCY WHICH IS BASED IN INDIA FOR THE CLIENTS IN OTHER PART OF THE WORLD , I KNOW AND I UNDERSTAND HOW TOUGH IT IS, HAS THE PPL AROUND THE WORLD IS GOING THROUGH TOUGH TIME, BUT ANY BANK WOULD BE READY TO WORK WITH YOU WHEN YOU ARE IN TOUGH TIME BUT THE THING IS ANY BANK WONT LIKE TO SUFFER A LOSS BECAUSE THEY HAVE TRUSTED YOU AND GIVEN U MONEY AND THEY DONT WANT THE BANKS MONEY TO BE BLOCKED , SO THEY HIRE A COLLECTION AGENCY AND INTEREST IS THE PART OF IT, I AM LOOKING FOR THE SAME JOB IN UAE AS I AM OVER HERE SO THAT I CAN WORK WITH PEOPLE OVER HERE TO GIVE OPTIONS TO THEM………………
ONLY THING IF U HOLD A DEBT, I SAY ONLY ONE THING,
“U CAN HIDE FROM YOUR DEBT BUT U CANNOT RUN AWAY”
I AM LOOKING OUT FOOR JOB IN BANK FOR THE SAME POSITION IN COLLECTION AGENCY SO NE ONE KNOWS ABBT THE VACANCY AND AVAILABILITY OR A NUMBER FOR COLLECTION AGENCY DO LET ME KNOW SO THAT I CAN DO MY BEST FOR THE MOST OF THE EXPATS AND LOCALS OVER HERE.
Regards,
Suraj Nair
can u tell me wht the collection agencies do in india if somone have loan in uae and he runs away to india.wht r their legall rights and pls tell me abt rules in this regard.
I am working here here in UAE right now and having a NBAD credit card,i’ve got an opportunity to work in qatar and i’m decided to accept that. I just want some information if this is possible to continue my monthly payment in qatar? In what way?
i have a similar case with the rest of the other expatriates. i have 6 credit cards from 4 banks in dubai, uae. im not int dubai for the last two years. i just want to ask if i go to China and work, will there be any problem with the immigration in China? will there be any way of knowing if anything was filed against me? Thanks a lot.
a friend of mine who had an unpaid credit card in dubai left and worked at Qatar… the bank he owed the money was able to locate him in qatar… police from qatar turned him over to abu dhabi and sentenced to 6 months imprisonment. so, don’t ever go bank to GCC countries if u have unpaid credit card.
Just want to check if you can clarify things for me.
I have an existing loan in HSBC in the amount of AED 150,000.00. I was not able to pay the same for more than 7months before and my file has been forwarded to a collection Law Firm (Al Wasl Group). I was able to close and settle my credit card with them and the remaining now is the said loan. However, the law firm keeps on calling me and saying that if I couldnt produce the amount which they are requesting, the police case will be filed against me. I’m really struggling to pay this loan to get peace of mind. At the same time I already paid and settled credit cards and loans from other banks. This is the remaining loan which I have but really giving me a big headache.
Do you know if they will really file a case against me or the collecting agent is just trying to screw me up to get the said amount…but I dont really have that cash to pay in 3 or 4 shots. Please advise. Thank you very murch.
Hi Cyra, Can u please assist me how can i settle my unpaid bills with ADCB bank. I have been in the Philippines for almost a year now and had been unemployed for a year also. I would like to come back to UAE but the thing is , i have unsettled accounts with the said bank. I dont have any idea how this bank handles this problem with their costumers. I do hope you can help in anyway, because i want to know how i can settle this according to their payment plan scheme. It would be more helpful if you can give me a certain contact person and number/email. thank you.
@ Katrina: Thanks for the comment. I do not have any contacts in ADCB. I recommend that you look for the contact details of their collection department.
hi..
Good post…
can I have the HSBC Legal Department Contact Detals. Thanks
Hi,
Was browsing through the comments but nothing fits exactly my situation. I am planning to move to another job within the GCC simply because of a higher pay. However, I have an outstanding credit card balance which I cannot pay in full as of this time. Does HSBC – UAE offer an option wherein I can continue paying this balance from another country? To whom or what department should I talk about this concern? Is there a possibility that they can transfer this account to the HSBC branch where i will be working so i can continue payments? I am not in any way delinquent in my monthly payments and intends to pay this balance (of course under terms). Do please advice and thank you in advance. God Bless.
@ John: I am not quite with your case. try contacting this # 04 4242400. Just ask them and for sure they can guide you. Cheers
Hi,
I was very happy seeing there is website to help us clear the dues, i had HSBC card in Dubai but unfortunately i had to leave to my country but i have not paid my dues since 3 years so someone can help how can i approach them and settle the amount. I stay in india now but i want to clear the credit.
Thanks
Hi,
My friend he has a loan in fgb and he is delayed for one month and some agents are calling him that they will deposit the security check if he will not settle immediately they are so rude and unprofessionals. My question is how long the bank can deposit the security check for delayed payment?.please help
Hi, passing thru this page was somehow a big relief since I’m about to surrender myself to the authority since got no any option on how to pay hsbc bank which they are claiming 100 K from me in one shot. The thing is even my residence visa is on hold for almost 4months now and so I decided to just face them and accept the fact. My question is do I still have a chance to contact the legal dept of hsbc and ask them for a settlement and does anyone knows if they will still allow me for partial payment after the case has been filed. Pls need ur help and advise urgently.
hi!
i was an HSBC card holder here in the philppines, i was not able to pay my debt for almost 5 years now because my husband and i got seperated and my daughter was left with me and my husband does not support us, now that i was promoted and got a good salary, i was planning to pay my balance in HSBC but when i called their hotline and check my outstanding blance, the agent told me that there was no such name in the system, they were asking for my card number but i already broke the card. what am i going to do? is t possible that my name was deleted in their system? or is it already included in the blacklisted names of creditors in the Philppined? help me please
Hi, thanks for this forum, hope you can help me how to settle my unpaid credit cards in dubai. I left in dubai last 2008 i have unpaid credit cards for HSBC, Mashreq Bank and FGB. Now they always keep on calling back home in my country in philippines. They send a letter already came from the lawyer office in philippines and ask to settle the unpaid amount, and the amount is very huge. I’m just wonder that time i was in dubai and still paying all this credit cards, i’m paying also the credit card shield, how can i use the credit card shield, so that this bank can claim in thier insurance. can you send me any email add. and i have the termination letter from the company. do you think that letter can help. please help how can i settle and communicate from the bank. i’ so affraid already.
Hope you are doing good.
My Passport is about to Expire in Mar 24 2012.
Can I enter DUBAI-U.A.E on visit visa in Jan 2012 ? cz at that time my passort validity will be 3 months.
Please let me know.
Thanks
Shuja Ali
im working here in UAE but have 2 hsbc credit card in our country which now is deliquent account, prior before i have a amicable settlement with their collection dept to pay it in 12 months. downpayment and 8 consecutive months was paid on the 9 months it was stop due to late release payment of salary here (time of recession). so their is 4 month left unpaid, my dues should finished last july 2010 but i only pay till march 2010 so their is 4 payment left. i was supposed to continue paying again after 6 months but i receive a email from them that i need to pay the whole amount bigger from what i been settling before on that time i feel dismay on what happen then i stop negotiating. Now 2 days ago a collector firm from our country call me again and his pushing me to pay the amount in 3 days with a half a price. I explain everything to him the payment i’ve done before and asking breakdown why the amount bloated up. The next time he call he told me that he forwarded my concerns to HSBC and they deduct some amount from the half price he gave but i need to pay it in two days. Im willing to pay but i dont have that amount of money to be release in 2 days thus im asking him to have a easy payment plan even if im not taking the discounted price this were are argument started his telling lot of things.
My question is, i have a deliquent account on my HSBC Card im willing to settle it but can’t pay the amount they are asking in short time, im asking them to provide a easy payment plan so i can settled this. Would it be possible? I dont want to negotiate on this collection firms hired by HSBC i want to go directly to HSBC Collection Dept would that be possible even though they passed the case on the collection firm they hired? Would be the HSBC Collection dept will entertain me or they will handed me to that collection firm. thanks for you advice, really appreciated
Hi!
I have a restructured loan with HSBC. I lost my job last Dec 2010 due to recession. I have paid my monthly installment dues until Feb 2011. I already forwarded my termination letter to the collection department seeking advice to what shall I do next but I haven’t receive any. I was told before by the collection department that they will freeze my account until the time that I have a job & I could resume my monthly payment dues. I am able to pay 2 installments so as not to exceed 3mos of not paying. But I keep on receiving calls on collection department stating that I should pay my monthly dues. They are aware of my situation being jobless but they still insist that I should pay them. I don’t know what to do anymore. Is there any department that handles cases like mine? Please advice. Thank you.
zeppy
hi…
i would like to ask if anyone can give me advice with this..
ive worked in ABU DHABI since 2006-2009 due to personal issue.. i left for vacation of a month only and i decided not to go back due to family matters.. i have an HSBC credit card.. which i know left unpaid and its been 2 yrs and half i received a call from a law office agency i forget what exactly.. and she told me that i have to pay the full amount and when i heard the amount of 32,000 AED oopps.. i told her that it was so much… and what she tells me as long im not able to pay it increases.. she told me that theirs a case filed already and im no longer allowed to go at any country.. she left her num to me if ever i have my decision on how i will settle it… hope u can help..
anne
Dear,
Currently I got a job offer in Qatar with an attractive salary. However, I have tighten up by HSBC UAE due to credit card debt.
Please advise how could I cancel my current HSBC bank account and credit card in order to bring forward my debt in UAE with HSBC to Qatar so that I can continue to pay the debt owing to HSBC.
I really wish to accept the new job in Qatar. What are the necessary documents that HSBC UAE will require in order to cancel my bank account and transferring the debt to the newly open HSBC account in Qatar. Alternatively, I have HSBC bank account in my home country. It is possible the debt to be transferred to there?
Your kind response to the above matter will be greatly appreciated.
Kean
hello dear,
i have also same problems as above others are having, i also lost my bank job in 2010 in duba, now i got a job in dubai but these outstanding are killing me, i spoke to my new sponsor, they agree to pay outstandings, now i am looking for somebody to help me out from this suitation.
dear its not possible to settleout full but i am ready to do it. i dont want to loos this opportunity. pls help me out.
thanks
hyder raza
hi,
I have an outstanding loans & credit cards in HSBC for more than AED 200K already includes interests due to non-payment for the period of 3 years…I left Philippines 2008 because I lost my job & now im back UAE since 2010 without travel ban at that time…But am bit scared this time since, there is collecting agent came to our house in Philppines & looking for me…My parents were scared so they gave my location that im in UAE…My questions are:
A) Is my credit cards & loans not offsetted yet for non-payment for period of 3 years???
B) Could they put a travel ban for me????
C) Could i just settle it thru collectiong agent in Philippines with payment plans????
D) If i surrender myself to jail, will it be offsetted my debts????
E) Or could i just settle my debts, thru my capacity my only…
It is such a big amount already…Could not settle it in one hit…What will i do????
Please help me….Do badly need your assistance & opinions…
Thanks a lot…God bless us all…
princess
@ Princess: I recommend that you contact directly the HSBC collection department to sort out your predicament.
I have been on a payment plan with HSBC since January this year. I perfectly agree HSBC staff are the kindest in town! They treat you the way human beings must be treated. I never felt harassed; each call I received was meant to help me find solutions that work. The procedure I went through is exactly as mentioned in the above article. Although I am unable to avail of any HSBC products for the duration of the payment plan, I feel it’s a fair enough arrangement and has in fact helped me to move on. I can only wish other banks were as helpful. I approached a local bank three times – once every other month – hoping I could strike a similar plan for my other credit card, but was each time told simply that there was no such facility available. With this local bank, 70% of my monthly payment goes into finance charges alone! I have never used my card since, but each payment is a pain, knowing that only 30% is applied to the principal. And they have the most horrible of collectors, calling you up at 11.30 at night, literally screaming into your ears to “pay up right now or we will see you at the police station in the morning!” All that for a month’s payment delayed!
Tip for HSBC delinquent customers: don’t be afraid to call or visit your branch and tell them your problem. I did that and got the help I needed. HSBC are very professional.
Hi, just want to know if you have settled your problem with FGB and would like to know how you have made it. I am also in trouble with FGB.
Thanks and hope to hear from you.
@Frugal Xpat – I have a total outstanding of 39000 AED from FGB , I am still working in Abu Dhabi and but I am thinking for a final settlement with them is it possible that I can negotiate with them for a final settlement as I am not a defaulter. I never missed a single month payment.
If you know someone from FGB who can guide me than please let me know.
Akhtar
Hi,
Any advice would be highly appreciated.. I have a default of 13,000QAR from HSBC Qatar, and left qatar in 2009 June, in 18 months it creeped to 22,000QAR. which I settled a month back by negotiating to a one time payment of 16,000QAR..
But my doubt is:
Now I got an offer in UAE, does this create any problem at immigration?
As the interest is levied on my card, did they really lodge any compliant on me?
My card was closed in the records, is that means No compliant of defaulter on me ??
Please clear my doubts, so that I can plan to take my new job peacefully..
Regards,
Darpan
Hi.
just wanna raise my problem hoping you could give some insights and suggestions. Currentlt I’m working in saudi and got a job offer in UAE, couldn’t resist the offer as its promising a higher salary. Unfortunately, I had a personal loan from HSBC and just started to pay its monthly due.
Is it posssible for me to continue the payment while in UAE? How it will be? As far as i know, once the residence card( iqama) is expired the account in the bank will freeze and could I pay it in UAE?
Thanks and more power to all..
Hello,
I also want to try to apply for settlement scheme from HSBC. Can you possibly give me the telephone number I cal to?
Thanks a lot,
Bachuche
The number through which I dealt with HSBC staff dealing with payment plans is 04 435 9200. There are criteria to qualify, so if you are eligible you could be on your way to some sort of ease. The criteria are not difficult at all – for one you have to be in a difficult financial situation! All you need to do is prove that to them with documents such as credit card bills, telephone bills, tenancy contract or rental receipts, etc. Best of luck!
@ M: Thanks for sharing..
Hi, I have not paid for my Credit Cards for about 5 months now and I am still negotiating with them by at the same time how can I check if there is an arrest warrant under my name because of nonpaying credit cards payments.
Please advise Thank you
Anyone knows someone who can help me from ADCB I have about 30,000 in 2 credit cards one card 10,000 and the other card 20,000 balance, the collector does not want to give me any discount, he is asking me to pay the monthly payment first then he will issue the settlement letter for 25,000… he is also asking me to come to their office and meet his Boss to settle the cards??? So I am just ignoring his calls for now but I am not sure if they already submit my case to the police? Please advise thank you.
I have a credit card with Barclay and giving my ugly situation they agreed to settle the card for one payment which is about 1/3 discount from the total outstanding amount but now they are asking me to provide salary certificate which I don’t want to provide any information about my current employer.
Please advise. Thanks
i was in dubai last 2007, have HSBC credit card amounting 10k but didnt issue any security check, my company terminated me and went back home, now i have a good offer again in dubai but thinking if i will grab it or not, thinking if they file the case and having a problem entering any UAE. please advise
Hi I just want to know how can i check my unpaid debt in UAE last 2007 when i don’t know my account number anymore?
Hi,
I’d like to know if I could still have reconstruction of my payment plan with HSBC Credit Card? I already paid the first two years out of 48 monthly payments. Do you think it’s possible? What are the consequences of not paying while we are under an agreement?
Thanks a lot!
@ Daphriel: I send you a PM. Hope it helps