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HSBC Credit Cards in UAE: How to Settle Unpaid Bills?

January 23, 2010 · 64 Comments

I have the urge to learn more about options on how to settle spiraling credit card bills and unpaid loans in Abu Dhabi or UAE in general because of my previous post, the “How to Settle Overdue Personal Loans or Credit Cards in Abu Dhabi?”. It is one of the most visited posts in Frugal Expat.

The search engine terms (words that people used which led them to my blog) in the statistic page are varied but rooted in the same subject – how to settle overdue bank loans and credit card bills to avoid being locked up in jail.

I am receiving overwhelming response and queries which I am happy because somehow the Frugal Expat serves its purpose – to help others.

On the other note, I cannot help but conclude that a significant portion in the expat population here in UAE is going through such predicament. Such response, queries and search engine terms reflected a cry for help or enlightenment on their plight. So, I decided to take further this particular topic hoping that this will help those who are trapped in this kind of situation.

In today’s post, this is about settling unpaid HSBC credit card bills. Payment policies differ from bank to bank thus this information will not be applicable in all cases.

According to the woman I spoke in the payment plan department of HSBC in Dubai, the cases of delinquent payments are generally taken to their legal department once you fail to pay for three consecutive months. Prior to this, you will receive incessant phone calls from their collection department. If you continuously ignore their calls in your mobile phone, then they start to call in your office number.

The feedback I heard is that they are very polite in dealing with your issue compared to other banks. There are no yelling and harsh words. They explain politely the consequences of missing the payments though very persistent in insisting to make an immediate payment.

Just a word of advice. It is better to always cross-check the information you obtain when inquiring in their toll free number. I first heard about the payment plan for HSBC credit card holders last year from a friend. Curious to know more about this option, I called the HSBC toll free number to inquire. The customer service agent advised me that this option is only available for delinquent payers.

Honestly, I found it ridiculous and I could not fathom the logic behind it. I even reacted sarcastically to the customer service agent and uttered that therefore HSBC credit card holders must wait first until they reach that ‘delinquent’ stage before they can avail this option.
It doesn’t make sense because no one knows better your financial condition but you. If you come to know that you will be laid off in the next two months, then you will certainly look for options to avoid legal consequences, right?

Anyway, a year after that phone conversation with the HSBC customer service agent, I managed to source the telephone number of their payment plan. I spoke to one of their staff who advised that the customer service agent had given me the wrong information.
In fact, any HSBC credit card holders can apply for payment plan (even if you are not a delinquent payer) however it will be subject to approval of the management.

So what is payment plan? If you hold HSBC credit cards and are unable to continue regular payments for whatever reasons, you can opt for the payment plan. It means that the bank will consolidate your HSBC credit card bills and convert it into a sort of personal loan.

Generally, unpaid monthly credit card bills will incur fees for late payment, finance charges, over limit and so on. The more you delay the payment the more the charges escalate.

In payment plan, they will close your account and top your outstanding balance with 6% interest rate. Then you can discuss the timeframe of the payment and your capacity to pay regularly without fail. Accordingly they will advise you of the fix amount which you will pay on monthly basis until the amount is paid off.

There are few things to remember when applying for payment plan for your HSBC credit cards.

Liabilities vs. Monthly Income
The bank will weigh whether you can commit to pay monthly the agreed amount. Therefore, they will calculate your expenses and other liabilities against your monthly income. The difference must at least justify your ability to pay religiously and to spend on your basic needs.

Pre-Qualification Payment
The bank will require you for initial payment which they refer as ‘pre-qualification payment’. It is usually equivalent to two months of the agreed monthly payment. According to them, it is their way of gauging your commitment to go for the payment plan and they will proceed only with your application for approval unless the initial payment is made.

Documentations
HSBC will require you to submit salary certificate, passport and visa copy, one security check and supporting documents of your existing liabilities (i.e. statement of account).

Lastly, HSBC urges you to pay regularly and failure to do so can breach the agreement though I am not sure the consequences for missing any payments.

I hope that the above info helps you one way or another.

Possibly related posts: (automatically generated)

Categories: Finances
Tagged: ,

64 responses so far ↓

  • Pipay // February 8, 2010 at 10:58 am | Reply

    Hello Cy, long time…been very busy.

    I will tell you that I’m on the same brink, only it is with FGB. I’ve been requesting them to consolidate my debt to one account so I could pay more conveniently especially now that money is very hard to earn. Instead, they said that I can only apply for an easy payment plan for the transaction like ‘cash advance’.

    Now I realized I should have encashed the amount available and pay with easy installment plan later.

    Hmp. hehe! Kamusta naman anyway?

  • Ria C // February 21, 2010 at 1:17 pm | Reply

    Great post sis. I just hope we all come around on this one.

    Some “kababayans” opted to land in jail because their loans (whatever form they are) were finally settled due to insurance.

  • cecilia fabian // March 13, 2010 at 3:59 pm | Reply

    I am wondering how many months of non payment of card before they file a case against you. Like in my case,I missed my last month pay and received text messages from the agent. I replied that cant call as am busy in the office and will pay this month. Am surprised as after a week I received sms from her that it will be passed to legal, and also home country verification etc

    • Cyra Miles // March 13, 2010 at 6:34 pm | Reply

      Hi Cecilia,

      Thanks for dropping by. As far as I know, it takes 3 consecutive months of non-payment after which the bank will take legal action.

      Better to contact the collection department of your respective bank to sort out the matter.

      Hope it helps.

  • mushtak ahamedu mohamed nizamudeen // March 15, 2010 at 6:54 am | Reply

    hi sir
    i want to pay credit card payment in one settlement.pls check in my account up todate.give me amount in my mail.
    card name:mushtak ahamedu mohamed nizamudeen
    card no:4912 3791 0117 0642

  • Rindale // March 31, 2010 at 1:49 am | Reply

    This is about my husband’s situation with his HSBC loan and credit card problem. He did not settle first with the bank but he will try to contact them after he will start working with another company in different country but on the day he was suppose to travel he was stopped in the immigration and now he is in police station.

    Which concerned department should i try to contact in the bank what are the possible solution to settle his account and how long will it take for him to go out of jail? Do we need to have a lawyer.

  • cecilia fabian // April 25, 2010 at 2:59 am | Reply

    Well so far HSBC had a really nice treatment of customer compared to RBS..their collection agent is so rude and very unprofessional…am just dying to pay them off and will never do transaction with RBS…..

  • Zeeshan // May 8, 2010 at 12:18 am | Reply

    Hi Cyra,

    I have an HSBC credit card with a credit limit of 13,500 AED. Last year in October 2009 I had to leave uae because I had debts from other banks and the my company owner ran away without paying salaries. It was a like a streak of lightning that hit my life and not for a better. Now I want to start paying them from Pakistan to keep my doors in Dubai open. I also want to start negotiation with other banks as well. But the problem is that, they want the payment in Full. I have tried several times but they do not change their stance. I told them that I can only pay according to what my salary in Pakistan is (which is very less). But they do not agree. I will definately require your assistance in this matter to get me hooked up with someone worth to solve this issue because I have certain offers in Dubai but I am afraid.

    • Cyra Miles // May 8, 2010 at 4:26 am | Reply

      @ Zee: Thank you for dropping by. It is indeed very risky to come back here in UAE if you have missed your payments for months already unless you can confirm that there’s no legal case filed against you. I don’t know anyone from HSBC however I’ll send you a contact number.

      Just speak to them and I hope you will find a solution soon in your predicament.

      Good luck!

  • Zeeshan // May 8, 2010 at 9:22 pm | Reply

    Thanks for the reply, Cyra. They want 15000 AED at one shot. I cannot afford to pay them at one shot. Can you email me the contact number along with the name ? thanks for the support my email is zeehussain.786 at gmail dot com

  • ahjusssi // May 14, 2010 at 12:45 pm | Reply

    i am from Philippines.i have a credit card unpaid in doha.now i am working in Singapore.is there any possible that they will catch me here when they know that i am working here.pls reply tnx

    • Cyra Miles // May 20, 2010 at 11:54 am | Reply

      Hi Ahjusssi.. I really do not have a definite answer to your question. However, I read in some forums that some people have been traced by bank collectors.

  • jomy // May 18, 2010 at 5:12 pm | Reply

    sir
    it is for my friend
    he went to india 18 months ago since he lost his job without paying the outstanding of AED 8000 in his HSBC credit card.now he is trying to come back with a new visa. he would like to settle the card by getting the salary .but how can we assure that he can land here safely (since we dont know any police case is filed )

    • Cyra Miles // May 20, 2010 at 11:48 am | Reply

      @ jomy: Sorry I can’t help you with this matter. I suggest that you contact directly the concerned department of HSBC. As far as I know with this kind of case, there is no assurance that he will land safely here in UAE unless you confirm that there’s no police case filed against him.

  • red // May 24, 2010 at 6:49 pm | Reply

    hi,

    I missed one month payment on my loan with HSBC, but have been paying it regularly for a year now albeit late by 8 days every month due to my salary date, do you think this enough for them to file a case against me and prevent me from even visiting my family back home?

  • mina // May 28, 2010 at 12:45 pm | Reply

    Hi, I’m from philippines. My husband worked in dubai and due to recession last year he lost his job. Before he left dubai, he fixed everything with FGB and they had an agreement, he was asked to pay AED 900 and balance with credit card will be covered by insurance (credit shield). After few months, he received calls from collection agency here in the philippines to settle the unpaid amount. So, he informed that there should be no balance since it was covered by credit shield. Unfortunately, he was not able to secure copy of the computation when he paid. And now, we are being bothered by them. I worked in a Bank here and I know that Credit Card Companies here can’t file case with their debtors. I understand that in case check has been issued a BP 22 case can be filed and another case is sum of money. However, I don’t know what case can be filed by collection agency here. Honestly, we don’t want to pay because in our end the debt has been cleared. Can they file cases here? hope you can enlighten us on what to do. God bless. Thanks.

    Mina

    • Cyra Miles // May 30, 2010 at 6:07 pm | Reply

      Hi Mina,

      Sorry to hear about your predicament. I wish your husband has secured a bank clearance certificate before he left. Ideally that would be his proof that he has cleared all his liabilities in the bank.

      I heard such cases wherein the banks have contacted some local agencies to chase the payment for those who left UAE.

      Unfortunately, I can’t answer you if they can file a case against your husband as I really do not know the technicalities of it.

      Sorry for not being able to help you with this matter.

  • Liza P. // May 30, 2010 at 9:47 am | Reply

    hi, i found this site and was so happy to read all the stories as i have the same problem. I have a credit card with HSBC. Right now I am paying only the minimum due as i don’t have money since my husband was terminated from the work. What depart should i need to talk to apply for the payment plan. I worried that a month or two i will not be able pay even the minimum due as my husband was terminated. Please anybody can help.

    • Cyra Miles // May 30, 2010 at 5:58 pm | Reply

      Hi Liza,

      I am happy that this blog has served you one way or another.

      The payment plan is centralized which is located in Dubai. Alternatively, you can always approach the recovery department of HSBC and inquire about it.

      If you are Abu Dhabi, approach the Airport Rd. HSBC Branch (recovery department).

      PM if you require further info.

      Hope it helps!

  • Liza P. // May 31, 2010 at 5:35 am | Reply

    Hi Cyra,

    Yesterday I called HSBC hotline and spoke to the customer service. I inquire about the payment plan but she said it is applicable only to those who cant afford to pay like those who are terminated from job or with delinquent payments. But still i can apply but subject for approval and once approved i will be blocked listed from the central bank in UAE and to all HSBC branches and this will affect if I am going to transact with other banks within UAE. As all my applications to other banks will be denied. But why they will do like this all i want is their assistance for the payment plan so i will not come to the point that i can’t pay even the minimum due since my husband was terminated from job and i will be the sole breadwinner of the family till he got new job. They should not blocked listed the customer as long as she is willing to pay. Right? But they are not. Any advice about my situation. Right now I am having financial difficulty and I don’t know what to do….. if I will fail to pay my card for one month, are they going to file me a case to stop from travelling?

  • Liz // June 2, 2010 at 11:46 am | Reply

    Hi Cy…thank you so much for giving me the number of hsbc and for entertaining my calls. I tried to called them trice and spoke to different person from collection dept. I want to post my experience hre so other with same situation like me will be guided also. I talked to different person and they are saying the same. I explained to them why I am applying for the payment plan that my husband was terminated and is now in the Phils, and that I am trying to settle them early to avoid non payment and told them honestly that I cannot make payment from now on. Since I don’t have any lapse in paying the bills they said I can’t apply for the payment plan. The other one told me to wait until my due date is over and then for sure somebody will call me to ask for payment. From then I can discuss the payment plan. Why I have to wait, for sure they will put more charges on late payment or for non-payment. She said my request is already in the system so I have to wait until somebody will call me. Also I need to make payments in advance for 2 months min due as a qualifying payment. But this payment will not assure that I will be qualified for the payment plan because it is still subject for approval. If I will not make payment will never know if I can be approved for payment plan or not.
    So what to do,, I will take the risk.. I will not make payment and wait till collection dept call me and harass me. I’ll find out! …. And will let you know….

  • Saif Khan // June 6, 2010 at 4:48 pm | Reply

    Hi

    I was in Dubai since 2006 Till 2009 june,as recession I lost my Job in June 2009,Its been One year now I m jobless in India.

    I got 2 credit cards HSBC & MASHREEQ Bank

    I havent paid there bills for 1 year now,I want to come to DUBAI on visit visa and Hunt the Job and also pay the money slowy slowly to there banks…..

    When I come on visit visa to DUBAI,U.A.E will there be any problem for me on IMMIGRATION?ITS IMP PLease any any tell me ….so i can take the step to COME TO DUBAI on visit.

    Thanks & Regards
    Saif Khan

  • Liz // June 7, 2010 at 11:28 am | Reply

    hi Cy,

    Good news at last i made it.. HSBC is now processing my request for payment and the computation is great, now i can manage my earning wisely…. salamat po kc this website help me a lot….
    tyaga lang pala at patience sa pag call sa customer service at maging polite sa pakikipag usap at ma sosolve din… HSBC provides good service.

  • Liz // June 7, 2010 at 11:28 am | Reply

    hi Cy,

    Good news at last i made it.. HSBC is now processing my request for payment and the computation is great, now i can manage my earning wisely…. salamat po kc this website help me a lot….
    tyaga lang pala at patience sa pag call sa customer service at maging polite sa pakikipag usap at ma sosolve din… HSBC provides good service.

  • Arbian Mask // June 10, 2010 at 7:56 am | Reply

    Hi Cyra,
    From an experience.. if you can handle HSBC headache calls for 6 months, then you will get a discount up to 35% of the total amount if you pay off.

  • alfonso // June 20, 2010 at 7:07 am | Reply

    to all of my kabayans,

    just pray and have the patience to talk to the concern departments regarding about the payment plan, if they will tell that you should produce 2x the amount of the new payment plan/Scheme for the re structuring of your accounts credit cards, / consolidation ,,for the approval, its not true, its part of their tactics for you to run away since your loan or credit cards are insured ,(that is only my opinion base on my experience dealing with them) you should show them that you really cant pay, because of other liabilities, or personal matters, im not againts what they are doing because its part of the business, you should have the courage to face all of this, by talking to them nicely and patiently, to my kabayans, im willing to help by giving you the info regarding bout this matter, i just waited for 3 months be4 i got the approval. ( )50 858 1434) alfonso

  • alfonso // June 20, 2010 at 7:07 am | Reply

    to all of my kabayans,

    just pray and have the patience to talk to the concern departments regarding about the payment plan, if they will tell that you should produce 2x the amount of the new payment plan/Scheme for the re structuring of your accounts credit cards, / consolidation ,,for the approval, its not true, its part of their tactics for you to run away since your loan or credit cards are insured ,(that is only my opinion base on my experience dealing with them) you should show them that you really cant pay, because of other liabilities, or personal matters, im not againts what they are doing because its part of the business, you should have the courage to face all of this, by talking to them nicely and patiently, to my kabayans, im willing to help by giving you the info regarding bout this matter, i just waited for 3 months be4 i got the approval. (055) 858 1434) alfonso

    • Randy // July 24, 2010 at 7:27 pm | Reply

      Hi there Alfonso,
      I hope you can email me regarding any information as i also have the same problems ,I really need some advice as I am already encountering missed payments and annoying calls from bank Citibank where my loan is going to finish by April next year and have 1 credit card also.Hope to hear from you soon. Thanks Bro.

  • bernard // June 20, 2010 at 10:35 am | Reply

    Hi Cyra

    I want to know how can verify if I already have a police case or travel ban here in dubai. My bank is HSBC some problem with my credit card but I dont have any loan. If you can send me some contact numbers in HSBC which can help me. thanks

  • topherus // June 22, 2010 at 3:17 pm | Reply

    Dear Ms Miles,

    Please is someone can give me the telephone number of HSBC Deira in Dubai? I also have a problem with my unpaid credit card.

    I really appreciate if someone can response with my request.

    God Blees you us all…

  • Nayyer Azam // June 26, 2010 at 11:33 am | Reply

    I want to pay outstanding Amount of my Credit Card by Re-Schedule of Re-payment Plan which I can afford, because I am getting less amount than my monthly payments. I have also a court decission for Payment to my X wife on monthly basis due to which I am incrises, but I want to pay all credits thats why I want that Bank Block my Card and settle the same by Monthly Installment of Dhs. 1,000/= Please reply your comments in my email address.

    • Cyra Miles // June 29, 2010 at 4:32 am | Reply

      Hi Nayyer, it really breaks my heart to hear such predicament like yours. I am not expert in this field as I am just trying to share my friends’ predicaments too and how they managed to find solution hoping that it can be of help to others.

      As for your situation, I suggest that you approach the recovery department and lay down your options.

      Sorry I can’t be of much assistance to your predicament.

  • Thian // June 27, 2010 at 10:40 am | Reply

    I have a massive personal loan (AED 160,000) and credit card debt with HSBC. Currently I got a redudancy letter from my company and I am not sure if I can find a job in UAE to pay debt.

    I want to know what is the consequent if I am not able to find a job and will I put into jail.

    Please advise me what is the best plan. Thanks

    • Cyra Miles // June 29, 2010 at 4:27 am | Reply

      Hi KillBill, sorry to hear that news. I suggest that you approach the recovery department of HSBC. If you are based in Abu Dhabi, it is located in Airport Road HSBC Branch.

  • bernard // June 29, 2010 at 11:35 am | Reply

    hi miles

    can you give some contact number of HSBC which I can talk. (HSBC dubai)

    thanks
    bernard

  • KIRAN KALIPARAMBIL // June 29, 2010 at 4:17 pm | Reply

    From
    Kiran Kaliparambil

    To
    The Manager HSBC
    UAE

    Dear Sir,

    Reference : – Card no 4912368805074770
    Subject :- Deficiency in repayment

    I have an account with you.I had used your bank’s credit card several times. I had paid monthly installment till the month of March 2010.Now I am not able to repay the balance amount.

    I had working in Portacabin Sharjha,but I lost my job in July 2008.I had trying to get new job but in the present market scenario it is very far from me.Due to the acute recession new employment is very rare.

    Now I am in my native place in Kerala (India) and I have no job here also.My the entire family depends upon my income but few months we haven’t it.
    your bank is very fare.
    In this situation I could not repay the balance amount.Kindly understand my worse situation and consider my account as final settlement.My relationship with and expecting your decision in my case.

    Expecting your kind attention in this regard,

    Thanking You,

    Regads,

    Kiran Kaliparambil.

  • Toffey // June 30, 2010 at 4:40 pm | Reply

    Im planning to go back to my home country and settle the credit card debt from there. However HSBC is now aware thay my VISA is cancelled and informed me that they have blocked my card. Will they put a travel ban upon me even though i have not missed a single payment?

    Please advise

  • ajmal // June 30, 2010 at 9:54 pm | Reply

    hai sir i work in uae 12 years some credit card agent push to take cardthen i take defrent bank 8 cards all most 150000 dhs then i give to my freind start business partnership then he runaway from uae toke my money i leave job my company sinse 1 year then i come back uae new visa now i dont have jb i dono how i pay this is too much if i go jail howmoney month i want stay jail pls give any advise

  • Wondering // July 3, 2010 at 6:19 am | Reply

    I have received an email from a law firm called Bilkish associates. they have sent me this mail.

    DEAR CUSTOMER

    Be informed that our client, HSBC BANK (Credit Card & Loan), has referred your accounts to us for the drafting and filing of the necessary legal complaints against you for your continuous failure and refusal to pay your outstanding financial obligations therewith.
    It is the undersigned’s desire to grant and extend assistance first before pursuing with the case. He believes that he can still do something to prevent any untoward consequences your actions might entail.
    Time is running out……. thus, upon receipt hereof, immediately contact the undersigned at the numbers written below so he can discuss fully the remedies still available.
    Thank you very much and may this letter serve its purpose

    Thanks & Regards
    Syed Yasir Shah
    Bilkish Associates LLC
    Direct Landline :- 04 – 2336717
    Ext : 131
    Mobile No. 00971 50 4968185
    Al Dana Centre, 2nd Floor,
    Office Flat No.: 203-204
    Al Maktoum Street, P.O. Box 55611
    Email syedshah.dxb@bilkish.com

    I want to know HOW HSBC takes legal action on non payments?

    I asked HSBC to close the account through online account as I am out of UAE. The payment they are asking is the late charge fees.
    It amounts maximum around 1000AED. Will they pursue a case agaianst me just for 1000/-AED.

  • saif khan // July 4, 2010 at 5:33 am | Reply

    Hi cyra Miles,

    Can you Please send me HSBC FAX NUMBER OR TOOL FREE NO so I can talk with them & make a FINAL SEATTLEMENT for my Outstanding Balance which I had unpaid since 1 year thats cz I lost my Job in June 2009 from Dubai,U.A.E.

    I will be greatful to you.
    Thanks & Regards
    Saif Khan
    India

  • saif khan // July 4, 2010 at 5:37 am | Reply

    Hi

    Please GIVE ME EMAIL ID of HSBC.

    BR,
    Saif Khan

  • saif khan // July 4, 2010 at 5:40 am | Reply

    Hi again,

    Please give me DUBAI,U.A.E HSBC Email Id or Fax Number or Tool Free no .

    BR
    Saif Khan

  • topherus // July 4, 2010 at 10:20 am | Reply

    Hi Ms Miles,

    I already contacted my banks in Dubai and i received the statement of that total outstanding of my credit, I am now in a process of sending the money for the final settlement of my credit cards.

    My question is, after I settle my credit, is Dubai immigration will still hold me on my arrival? Once my credit is settled, am I still allowed to come back and work to Dubai without any problem?

    Please kindly advice me about the procedure!

    Thanks a lot…
    Topherus

    • Cyra Miles // July 4, 2010 at 6:28 pm | Reply

      Hi Topherus, I am not really sure but I think you will be fine as long as you settle your bills. I strongly recommend to ask for a clearance certificate or letter from the bank stating that you are now cleared from your obligations in the bank.

  • Angelita // July 6, 2010 at 9:05 am | Reply

    Hi Ms. Cyra,

    I am facing a problem with my HSBC Credit Card, i resigned from my previous company last year and 2 months i dont have job and from that time i start to mis the payments, i couldn’t pay my card on time but i see to it that i will pay even late even not the exact amount . I am really having a problem with financial. And then i start to received calls from different person from the collection department thats why sometimes i just ignore some calls because its just repeating what other’ s saying . Few months back i inquired them about the easy installment plan because as i can see i am dying paying the card and yet my dues is not deminiscing its increasing because of interest and late charges so i decided to inquire about the installment plan and they are telling me to have down payment and somebody will call me , i paid the downpayment but nobody called me and i tried to spoke again with one person and he said again the same thing and i made the same thing as well and still nobody called me and now they keep on calling me to pay my dues and they said i mis 5 payments i dont know how excatly happend like that since i am paying them every month even not the exact amount . I called them up to inquire again for installment and they told me somebody will call me until now i havent receive any call from them , my point here i am already worried about my card , im thinking maybe they will file a legal case since they are telling i mis 5 months and also i want to pay my card on time so please help me to find the right person to talk with or if you can give me the right number to call . im really worried .

    Hope to hear from you soon.

    Thank you.

    Angelita

  • ABDUL // July 11, 2010 at 11:00 am | Reply

    Hi all.

    Its intresting and am glad to share and extent my service to help all who wish to settle their cards and loan accounts in UAE banks. You can contact me at advshukoor@yahoo.com. You need not transfer funds to me. You can directly remit the amount to your account. As a Legal Consultant by profession i can negotiate with banks and on your behalf and get maximum benefits to you. Please do not pay any amount to banks with out getting offer letter and ensure that clearance letter is obntained from banks

    Regards

    Shukoor

  • Chie // July 19, 2010 at 8:47 am | Reply

    Hi Cyra,

    Thank you for this website. It truly helps a lot to the people.
    My boyfriend is having the same dilemma with regards to his credit cards. Although, he did communicated with 3 banks for the payment plan, there is still one bank that he couldn’t pay for because “sobrang wala ng natitira sa sinusweldo niya.” But recently, the agent of that bank (collection/recovery department) keeps on calling him saying to settle certain amount (which is affordable enough) and my boyfriend will be released from his dilemma. My question is……if we settle the amount that has been requested, what document/s should we ask from that bank just to make sure that my bf is free from all his debts to that bank and thay they will not put any ban or hold departure order when he leaves for a vacation?….Thanking you in advance and waiting for your reply.

  • ashley // July 22, 2010 at 8:05 am | Reply

    Hi Cyra;

    Currently I’m having tough time in paying my debts with HSBC so they started on calling me since I missed out some payments or even that Im paying but it is less than the due amount, now I requested if they can offe me some sort of payment plan coz I’m really having problem with my finances now, so they gave me a payment structure which is quite helpful for my budgeting but it is still upon approval once I paid 2 months equivqlent of my monthly fee then a security check… is it really part of their requirements? coz from the blogs that i read in this forum it seems that they are only asking for 2 months payment and thats it they can go ahead with the procedure.

    • Cyra Miles // July 27, 2010 at 3:45 am | Reply

      Hi Ashley,

      From what I heard from my friend who also requested for payment structure, yes, they will require 2 months payment and security check. Just make sure to get a clearance letter once your completed the payment.

      Cheers

  • Hassan Bazzi // July 22, 2010 at 2:38 pm | Reply

    Hi

    Can u kindly pass onto me the contact number of the collections department in HSBC Dubai?

    Thanks

  • kelly // July 22, 2010 at 4:01 pm | Reply

    I would like to ask, i have a hsbc credit card and im paying for a credit shield,this is the insurance and now that i dont have a work anymore and out of dubai, is it possible i will told them that i dont have work and cannot pay this time and beside my account i paid an insurance for that?are they going to catch me and put me on jail?

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